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Urgent IT Support Engineer for UAE

Details
Additional Benefits:
TBD
Posted:
January 23, 2018
Years of Experience
5-10 Years
Education
Bachelors
Employment status
Full Time
Salary
000
Location:
UAE » Abu Dhabi  » Abu Dhabi Gate City
Description
VAM Systems is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for IT Support Engineer for our UAE operations with the following skill set and terms and conditions:

Skillsets Required

Technical skills:

• Desktop hardware and software troubleshooting experience, including an expert level of Windows 7/10
• User management of Active Directory and other applications (CRM, bespoke applications, etc.)
• Troubleshooting of printing issues
• Troubleshooting of user connectivity issues (Wi-Fi, Internet Explorer, etc.)
• Experience with managing security related incidents such as virus infection
• Basic knowledge of using deployment tools like SCCM (or anything similar)
• Experience with troubleshooting remotely
• Understanding of ITIL, particularly, incident management and request fulfilment processes – understanding of SLA
• Having experience with managing tickets end-to-end through any ITSM tool

Communication:

• Excellent oral and written communication skills – their English should be very good
• Know how to communicate issues for end-users without using IT jargon. This requires having experience with L1 particularly
• Email etiquette awareness
• Friendly presence and helpful attitude. Good interpersonal skills and ability to work well with others in IT
• Having experience with managing calls on any IVR system
• Be able to manage expectations of customers and ensure their satisfaction, even when the issue is not resolved
• Experience with managing calls from senior staff in the business when they contact SD

Analytical skills

• Distinguish between critical/urgent tickets and other tickets – tickets prioritization
• Be able to identify root-causes of issues when they have to be solved by L2/L3 to assign them to the appropriate team

Terms and conditions:

Joining time frame: Immediate (15 - 30 days)

The selected candidates shall join VAM Systems - UAE and shall be deputed to one of the leading Organizations in UAE.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at sreejith.murali@vamsystems.com or call us +91 471 3073535.
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